Items where Subject is "SERVQUAL"

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Number of items at this level: 3.

G

GUNAWAN, JESSICA (2012) USING SERVQUAL TO MEASURE SERVICE QUALITY OF TRAVEL AGENTS IN JAKARTA, INDONESIA. Undergraduate thesis, BINUS.

M

Meyliana, Meyliana (2016) Hasil Similarity "Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website ". In: Design Solutions for Improving Website Quality and Effectiveness, 2016.

Meyliana, Meyliana Lembar Peer Review "Integrating E-SERVQUAL and Kano Model into Quality Function Deployment to Improve Website Service Quality: An Application to University’s Website". Univ. Bina Nusantara.

This list was generated on Thu Jul 2 20:17:24 2020 WIB.